Gladys and the butterflies

River Road, Kenya. November 2015. There are people you meet and you just feel a bond immediately. Meet Gladys, one of the most influential ladies at the hotel we stayed in during our most recent visit to Nairobi. Influential because of the nature of her job description, which we are not at liberty to discuss or reveal here. But in the 14 days we stayed there, she was the main reference point for all our complaints, our jokes and our compliments. To be very clear, this is not part of her job description in any way! By the nature of her job, she was actually supposed to be the one staff member the clients should not even see at all. But Gladys is always there when you needed her and she was willing to listen and make things happen. The smile is never far from her face too! Butterflies!
Gladys Kenya